Get online support
Hi TPG Community,
I was going to PM a mod with this request, but I don't have any option to send PMs (New account I guess?)
0.1.0 0.9.1 v5006.0 Build 170630 Rel.49402nHardware Version:
Archer VR1600v v1 00000000
Hi @JH2011 , you may try to send us a private message with your TPG customer ID, username and complete address so we can pull up the account and send a request for a firmware upgrade.
To send a PM, please refer to this link: How do I private message (PM) in the community
View solution in original post
Hi @JH2011, we have already requested a firmware upgrade and we are still waiting for an update from our Technical Team. We'll let you know once it is completed.
Thank you for the update.
Hi @JH2011, the modem's firmware has been upgraded. Let us know if we can be of further assistance. Cheers!