Voice breaking up

[1carmelo]

Hello,

i have just set up the nbn bundle for my elderly parents as they are now obligated to switch to NBN.

Since doing so when on a conversataion the voice seems to be breaking up during a conversation, they never experienced this issue before,any advise would be appreciated.

[BryanR]

Hi 1carmelo,

Thank's for reaching out,  May we request for the TPG account  customer ID or TPG username to be sent via private/Direct message so we can locate your account to assist.

Kind regards