Why can't I be accepted as a registered contact for my disability daughter's TPG account

[mervco]

Whenever we have a need to contact TPG over an issue with my disability daughter's TPG NBN or phone connections they will not talk to me. Just causes incredible inconvenience.

[Angeli]

Hi @mervco, 

Welcome to TPG Community! 

Please send us a private message with your daughter's customer ID or username and we'll discuss your inquiry from there.

How do I private message (PM) in the community

Regards, 

Angeli