Wifi connection

[Emilydonaldson]

All of my lights on my modem are green
But my internet light is out.
This is the second time within a month this has happened
The internet drops out completely?!

[2fly]

the internet light is the internet settings of the modem.

some modem's internet light goes off if no one is using the internet.

what kind of modem are you using and do you have NBN or ADSL2+?

[Anonymous]

Hi @Emilydonaldson,

Welcome to the community!

I was able to locate your account using your community details and ran initial tests.

Result shows your service is currently connected for 2d 16h 16m getting a passing speed and no dropouts on the line.

We did an article that will help you improve your wireless connection available here.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know how it will go.

Cheers!