Get online support
Hello Suzyq3332,
Thank you for being a part of the TPG Community. If you are using the TPG supplied modem the WPS function needs to be enabled in the settings.
I have attached a link that may help you - https://community.tpg.com.au/t5/Modems-and-Devices/How-to-Enable-WPS-on-TP-Link-VR1600v/m-p/26199#M2...
I hope that helps
Regards
PeterW