modem activation

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Level 1a

I received a new tplink ac1600v modem router on friday. When i connected it to the nbn black box their was no connection to the modem. I tried for 6 hours to connect but no luck. there was not direction in the package that it required activation by TPG. When i rang TPG it was fixed in 2 minutes. Why was it not activated when it left the warehouse and why was I not notifyed that this was required to get the modem working. A simple Email or tweet would have made thing much easier for me? please reply.

1 REPLY 1
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Moderator

Hi @raygirdwood ,

 

Thanks for raising this to us. We'd love to help and get othe bottom of this, to better understand the situation send us your account details (Username/Customer ID together with t he address on file). 

 

How do I private message (PM) in the community 

 

Regards,

 

 


@raygirdwood wrote:

I received a new tplink ac1600v modem router on friday. When i connected it to the nbn black box their was no connection to the modem. I tried for 6 hours to connect but no luck. there was not direction in the package that it required activation by TPG. When i rang TPG it was fixed in 2 minutes. Why was it not activated when it left the warehouse and why was I not notifyed that this was required to get the modem working. A simple Email or tweet would have made thing much easier for me? please reply.