modem replacement

Highlighted
Level 1a

Hello. I currently I have a N300 Wifi Gigabit modem router, supplied by TPG some years ago, connected to my NBN FTTN service. The modem is getting pretty old now, and I continually suffer NBN service slowdown with spinning circle, and sometimes even dropouts. To rectify, I typically have to reboot the modem which fixes the issue for a period of time. What needs to be done to get a replacement modem, that is more up to date please?
Thanks in advance.

Tom

1 REPLY 1
Highlighted
Moderator

Hi @tangtcl ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community