Hi @tsirik ,
Welcome to the community!
We're sad to know that you're having issues with the modem/router. We're able to locate the account using your community details and we've seen that you have been in contact with one of our Technicians and they processed the replacement of the faulty modem/router.
Let us know should you require further assistance.
Regards,
@tsirik wrote:
Hi there, my modem won't power up after an electrical storm blackout. Modem won't turn on all lights off. How can I order a new one please?
