Hi @Winston25 ,
Welcome to the community!
We're able to locate your account using your community details and ran an initail test. The result shows the service is connected for 1d 18h 58m with a passing speed on the line.
If you're having issue with wireless connection we did an article that you may find helpful. This will guide you on how to improve your wireless connection available here.
Let us know how it will go. Cheers!