nbn modem clicking non stop and red light flashing no internet

[tina2]

I have tried unplugging and resetting the modem but nothing works, 

I'm on hold with tpg and pretty sure noone is going to answer. 

I really need internet and not sure what to do to rectify the problem when noone is available to help, 

please help! thanks  

[Angeli]

Hi @tina2, 

I'd like to take this opportunity to help! Let me do a remote test on your connection first, can you please send me your TPG account details via PM? Here's how: How do I private message (PM) in the community

Regards, 

Angeli

[tina2]

Thanks Angeli 

I got hold of someone yesterday and they said I need a technician to fix the problem and I would be updated within 12 - 24 hours which has not happened? Im quite patient but I dont believe the company should advise customers they will they will update within a timeframe if they cant actually do so. 

My ticket number is 12207838 ! 

I need internet for work and at the moment hotspotting from my mobile which seems to be fine from a different provider. 

thanks again 

[Angeli]

Hi @tina2, 

I'll chase this up with our Engineering Team and have someone to call you for an update. Apologies for the inconvenience.

Regards, 

Angeli