Get online support
I have tried unplugging and resetting the modem but nothing works,
I'm on hold with tpg and pretty sure noone is going to answer.
I really need internet and not sure what to do to rectify the problem when noone is available to help,
please help! thanks
Hi @tina2,
I'd like to take this opportunity to help! Let me do a remote test on your connection first, can you please send me your TPG account details via PM? Here's how: How do I private message (PM) in the community
Regards,
Angeli
Thanks Angeli
I got hold of someone yesterday and they said I need a technician to fix the problem and I would be updated within 12 - 24 hours which has not happened? Im quite patient but I dont believe the company should advise customers they will they will update within a timeframe if they cant actually do so.
My ticket number is 12207838 !
I need internet for work and at the moment hotspotting from my mobile which seems to be fine from a different provider.
thanks again
Hi @tina2,
I'll chase this up with our Engineering Team and have someone to call you for an update. Apologies for the inconvenience.
Regards,
Angeli