new modem

[judithy13]

Hi,

I am currently on a TPG plan but wanted to upgrade my modem as I have had it for 6 years from memory. Also is there any advice on how to make the wifi reach my room. As the NBN doesnt seem to reach all the way to my room. 

[Riezl]

Hi @judithy13,

Welcome to TPG Community!

We have located the account using your community details.

Distance is one of the factors that affect wireless connectivity and you can try to check if a Wi-Fi extender can help.

We also recommend having a read of these community articles which may help in improving the Wi-Fi performance:

Easy Steps to Improve Wi-Fi Connection In Your Home

Wi-Fi troubleshooting steps - No Internet/Connection

Wireless Channel on your modem - what is it and why should I change it?

How to test your wireless connection using a Speedtest App

If you want to get a new router from us for your NBN FTTP service, we have PM'd you the details.

We'll wait for your decision. Thank you.