new modem

Level 2



I am currently on a TPG plan but wanted to upgrade my modem as I have had it for 6 years from memory. Also is there any advice on how to make the wifi reach my room. As the NBN doesnt seem to reach all the way to my room. 


Hi @judithy13,


Welcome to TPG Community!


We have located the account using your community details.


Distance is one of the factors that affect wireless connectivity and you can try to check if a Wi-Fi extender can help.


We also recommend having a read of these community articles which may help in improving the Wi-Fi performance:


Easy Steps to Improve Wi-Fi Connection In Your Home


Wi-Fi troubleshooting steps - No Internet/Connection


Wireless Channel on your modem - what is it and why should I change it?


How to test your wireless connection using a Speedtest App


If you want to get a new router from us for your NBN FTTP service, we have PM'd you the details.


We'll wait for your decision. Thank you.