new modem

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Level 1a

Hi,

 

I am currently on a TPG plan but wanted to upgrade my modem as I have had it for 6 years from memory. Also is there any advice on how to make the wifi reach my room. As the NBN doesnt seem to reach all the way to my room. 

1 REPLY 1
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Moderator

Hi @judithy13,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

Distance is one of the factors that affect wireless connectivity and you can try to check if a Wi-Fi extender can help.

 

We also recommend having a read of these community articles which may help in improving the Wi-Fi performance:

 

Easy Steps to Improve Wi-Fi Connection In Your Home

 

Wi-Fi troubleshooting steps - No Internet/Connection

 

Wireless Channel on your modem - what is it and why should I change it?

 

How to test your wireless connection using a Speedtest App

 

If you want to get a new router from us for your NBN FTTP service, we have PM'd you the details.

 

We'll wait for your decision. Thank you.