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A month waiting - Still no NBN FTTN connection.

Level 2
I have been waiting over a month for my NBN connection.
The technician came out towards the end of July and said there wasn't even a lead-in to the house I rent...So I paid $1500 to get a contractor to trench in a lead-in the following day, and then requested another connection date which was 2 weeks later, waited all day but the technician never arrived. Made several other requests for connection and nothing has happened. No response, no technician, no connection. Will try another provider.

Hi @Neednet , we apologise for the inconvenience this installation issue is causing you and we'd like to help get to the bottom of this.


Please PM us your TPG customer ID, username and complete address so we can pull up the account. To send a PM, please refer to this link: How do I private message (PM) in the community