Level 1a
Has not working over 24 hours in Melbourne π˜Šπ˜‰π˜‹

Hi @pammeilak,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


We have checked the status of your connection and it shows up and running now.


Let us know should you need further assistance.