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Hi @lisant72
Your service looks like it should be ready to go. I can see your modem is trying to connect, but it has the wrong password configured. You will need to update the password in your modem/router settings as per the link below.
https://www.tpg.com.au/helpdesk/pppoe/HFC_VR1600v_WIN7.pdf
If you can't recall what your TPG password is, you can get your password sent out from the link below.
https://cyberstore.tpg.com.au/forgot_password.php
Regards,
Karl
Hi @lisant72
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Regards,
Karl
Hi @lisant72
Your service looks like it should be ready to go. I can see your modem is trying to connect, but it has the wrong password configured. You will need to update the password in your modem/router settings as per the link below.
https://www.tpg.com.au/helpdesk/pppoe/HFC_VR1600v_WIN7.pdf
If you can't recall what your TPG password is, you can get your password sent out from the link below.
https://cyberstore.tpg.com.au/forgot_password.php
Regards,
Karl