Billing commencement date

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Level 1a

Hi, I asked for my new NBN service to be connected on 4 November but have received notification today that it was installed today.

 

Can my billing please not commence until 4 November as I do not take possession of the property until this date.

1 REPLY 1
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Moderator

Hi @Garthd,  please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM please refer to this link: How do I private message (PM) in the community