Can I get an update?

Level 2
Can I please get an update on the installation status? We have the router and had someone out here yesterday doing the work who said we’re ready to connect however have not received any notification from you that it’s ready.

Hi @dalrymplekids,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


In your case, we can see that the service has been activated and it shows up and running now.


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.