Cancel installation

Level 2
I registered tonight for NBN service to home. After reading through the T&Cs, I signed up as usual and then my husband mentioned afterwards that he has a Fetch subscription to the house. There’s nothing about Fetch specifically in the T&Cs, just Foxtel program purchase. I can’t proceed with the installation because my husband really wants to keep Fetch, and I don’t think it’ll work with TPG NBN. He is not interested in moving to ADSL2+ to use IPTV. My selected plan is month-to-month, so can I cancel it before you go ahead and dispatch a modem, etc? I was charged immediately, so I really need to hit undo quickly.

Hi @abstrusenj,


Welcome to the community!


I am sad to know that you're no longer wants to continue your NBN application with us. I was able to locate your account using your community details. I would like to arrange a call from one of our Account Specialists to discuss details of cancellation of your service application.


Feel free to drop me your best contact number and preferred time. In case you need a reference:  How do I private message (PM) in the community


I will wait for your response.