Hi @bobbytambayong,
We apologise for the inconvenience, I responded to your initial post located here. We have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault. This is now being under assessment of our Engineering Team and has been escalated to NBNCo. We will chase this with them for additional reference on the ongoing investigation.
Updates will be provided via SMS or Phone call, we apologise for any inconvenience.
It’s been more than 24 hours that our NBN having connection issue.
Since 4Am 15/4/2021 up to now.
We reset the modem so many times but no luck.
Very very disappointing with TPG
13 Kakadu Cct, Zillmere 4034
We’ve been using lots of mobile data (luckily we don’t use your mobile service) for our internet usage here.
Fix it ASAP
Definitely won’t recommend your service
