Welcome to TPG Community!
We have located the account using your community details and we can see that the issue has been escalated to our Complaints Resolution Team.
We will make a follow up and will have the case manager contact you on Monday to discuss the status of the case.
Should you have a preferred contact details, please send it via private message. Thank you.
I understand that the assigned Complaints Resolution Case manager has been in touch yesterday and has discussed this issue with you.
If you have any other query regarding your complaint, please do not hesitate to contact your compliance officer directly via return email.