Hi @gilbos03 ,
Welcome to the community!
We're sad to know that you're having issues with the service. We did an article that you may find helpful, this will guide you a basic troubleshooting to fix this kind of issue.
Please see link below,
Let us know how it will go.
We tried to use your community details to pull up the account unfortunately it shows no matching records on file, feel free to shoot me a private message with your account details (Username/Customer ID together with the address on file).