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First installation of NBN, no DSL light on and no internet green light on

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Level 1

Hi moderator,

 

This is the first time I installed the NBN network in my house. I followed all the instruction but there is no DSL light on and internet light on on modem. I can see my wifi name appeared on the Wifi search list but there is no connection when I connected it. Please help. 

 

2 REPLIES 2
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Moderator

Hi Eeleen,

 

Have you receive the service active confirmation (email), or just the modem and NBN gears?

 

Thansk

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Moderator

Could you PM your CID and username?, likewise I can check your internet status

 

Thanks