Hi @Jean,
Welcome to TPG Community!
We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.
An NBN technician has been booked and the schedule has been provided via SMS.
The case engineer will contact you via SMS or a phone call as soon as the final report regarding the outcome of the technician visit is received.
Should you have further queries, please let us know. Thank you.
