Thank you for your moving home inquiry.
Your new address has been escalated.
We wish to inform you that unfortunately the new address/location you have nominated is not serviced by TPG NBN Broadband with Home Phone at this stage. Your registration will not be processed.
Please see NBN's response below:
"Hi Team,
In most cases, granny flats that share the same address as the primary residence on a block of land cannot apply for a new nbn broadband access network connection each connection must be linked to a unique address.
To connect granny flats to the nbn access network, EU may need to extend their existing connection from the primary residence by either extending the signal of local Wi-Fi network, or by installing an additional service through a registered cabler.
More details available at https://www2.nbnco.com.au/residential/how-to-connect/preparing-for-the-nbn#outbuildings
This Service Request has been closed. "
The good news is Home Wireless Broadband is available at your address.
Please provide your best callback time and number so we can have one of our NBN specialist to call you and discuss the Home Wireless broadband plans.
Should you have any questions please do not hesitate to contact us via the contact details below.
Kind Regard
I WILL TRY TO EXPLAIN MY INTERNET GOES FROM CONECTION BOX AT MAIN HOUSE TO A CABLE THAT I PAID FOR , TO GRANNY FLAT . WHY CANT YOU PUT NBN TO 7 LAKEWOOD COURT PARKWOOD 4214 I WILL GET NBN TO GRANNY FLAT DOES THAT MAKE SENSE . HELP PLEASE I HAVE SENT 2 E.MAILS TO TPG NO REPLY YET . THANKS ROBERT CHRISTOFFEL
