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How do a get my unstable intenet fixed?

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Level 1b

Chatting on Zoom a notice comes up that my internet is unstable. The sound is fuzzy and sometimes the screen freezes.
How does one contact support to get his fixed. 
If support is reading this my account number is 3264234


1 REPLY 1
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Moderator

Hi @einbks,


I have checked your service, and it is showing a stable connection with a good connection speed.


I recommend having a read of this community article, which may help you in Improving Wi-Fi Connection In Your Home if your connecting via WiFi:


https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...


If your using Zoom on a desktop/Laptop have you tried to connect with a Ethernet cable direct to you modem?


Thanks,
Karl