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How long does it take to take payment and get the ball rolling

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Level 1b
Why is it taking so long for yous to take the upfront payment so we can get the ball rolling?
So I can get connected
Have an appointment to get installed ect My address has nbn so it’s able to recieve nbn but come on, what’s with the wait
2 REPLIES 2
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Moderator

Hi @johnulugia1

 

Welcome to the Community!

 

We have located your account using your community details as reference. Based on our records, the payment is still pending and we're expecting it to be posted until the end of the business day tomorrow. After which, your order will progress.

 

You can check your installation status by visiting this link: https://www.tpg.com.au/support/trackmyorder

 

If you need clarification, please let us know.

 

 

Regards,

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Moderator

Hi @johnulugia1

 

Please check your email regarding the status of your installation order.

 

Regards,