How long to activate NBN

Highlighted
Level 1
I have the modem but I still haven’t got internet. What should I do?
3 REPLIES 3
Highlighted
Moderator

Hi @veronicaortu73,

 

Welcome to TPG Community!

 

We'd like to check what type of NBN service available at your address and how it will be installed/activated.

 

We have located an account using your community details, but we'd like to make sure that we got the right one.

 

Please PM us your TPG customer ID, username and complete address.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

Highlighted
Moderator

Thanks for sending the account details via PM, @veronicaortu73. We have escalated your concern to our Provisioning Team and a case manager will contact you within the day to discuss the progression of the case.

 

Should you have a preferred contact number and time, please send it via PM. Thank you.

Highlighted
Moderator

Hi @veronicaortu73, we can see that our Provisioning Team has been in touch and discussed the concerns raised.

 

As per checking, the issue has been lodged to NBN Co. for the service activation and you will receive an update via email or SMS as soon as it is completed.

 

Should you have further queries, feel free to message us. Thank you.