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How to set a moving home date for my nbn service?

Level 2

I've read similar thread


but  all the customer phone services are not woring during covid19 period, and there is no setting date option on the online moving home service. I'm moving out in next week(~10days), I don't want my connection cut right away, I like it to be settle at certain date.


my customer id is 5551072

can any one support me via email?



Hi Victor9,


My apologies if you are not able to reach our support people.

You can moving house by online,


Just be aware the times on install are may difer due to COVID 19