TPG Community

Get online support

I am awaiting connection and have had no response from TPG

Highlighted
Level 1a

Hi

I am awaiting connection for my new home that I arranged with TPG 2 weeks ago.

I had no response from TPG, so I tried online chat today and waited 4 hours to chat with Ana.

Who was lovely and told me she couldnt help me because my connection is a new house, and they will need to co-ordinate with the NBN.

They attempted to transfer me to another department and I got disconnected.

Kind of dissapointing.

Especialy as they had my customer number details and email address.

So I was expecting some sort of follow up, but nothing.

So I assume Ill have to try another day and wait another 4 hours and hope I dont get disconnected again?>

 

Would it be easier for me to use another ISP?