Installation Cancelled

[luke1]

I received an email today telling me my NBN installation was cancelled. Could I get an explanation of why the installation was cancelled and when the installation will be actually done?

[David_M]

Hi @luke1 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @luke1 

Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on.

How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards,
David_M

[David_M]

Hi @luke1 

https://www.tpg.com.au/support/trackmyorder

Your NBN-FTTC 100/40 serivce installation is still ongoing. NBN says due for completion 30/04.

Your install is part self-service. So plug all your equipment in and hopefully once NBN provision it, it will just start working.

You may check the setup guide that we've created for NBN FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

Regards,
David_M