Installation cancellation?

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Level 1b
Hi,

I’ve messaged a number of times as I am waiting for my NBN to be connected. Yesterday I sent through photos of the modem set up and wall outlets as requested then I received an email saying the following:

‘Unfortunately, we are currently unable to activate the NBN connection to
your premises, because the installation has been requested to be cancelled.

To cancel your account, please email adsl_cancel@tpg.com.au.
Please ensure you include your ADSL username or customer ID in any
correspondence.’

I never requested the installation to be cancelled, could someone please provide me with an update and if you are cancelling the installation please immediately refund the total of what I have paid.

Kind regards,
Jacinta
1 REPLY 1
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Moderator

Hi @jherb47391894 

       

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards