I’ve messaged a number of times as I am waiting for my NBN to be connected. Yesterday I sent through photos of the modem set up and wall outlets as requested then I received an email saying the following:
‘Unfortunately, we are currently unable to activate the NBN connection to your premises, because the installation has been requested to be cancelled.
To cancel your account, please email firstname.lastname@example.org. Please ensure you include your ADSL username or customer ID in any correspondence.’
I never requested the installation to be cancelled, could someone please provide me with an update and if you are cancelling the installation please immediately refund the total of what I have paid.