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Installation

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27paulhow
Level 2
Level 2
‎13-11-2017 12:33 PM

G'day, I have received confirmation of my NBN install of the 20th of November. I just want to confirm that this install includes the Telstra copper connection to the house? The house is a new build and currently has NO phone line connected. Cheers 

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Manuel
Moderator Moderator
Moderator
‎13-11-2017 01:50 PM

Hi @27paulhow,

I have escalated your case to our NBN Service Delivery team. They will give you a call within 24 hours to make sure all is good with the install.

If anything needs to be done to get your install completed they will guide you on the next steps.

Please wait for that call so we can assist you further.

Cheers

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Manuel
Moderator Moderator
Moderator
‎13-11-2017 01:50 PM

Hi @27paulhow,

I have escalated your case to our NBN Service Delivery team. They will give you a call within 24 hours to make sure all is good with the install.

If anything needs to be done to get your install completed they will guide you on the next steps.

Please wait for that call so we can assist you further.

Cheers

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