Internet connection

[Viviana528]

Hi all ,

TPG came early this morning and they did the internet installation and they told me that the internet will be active after 30 minutes . I already set up the modem and everything . But the internet light is not green . Is already 11pm and have no internet ???
Can anyone help me with this pls ??

[Riezl]

Hi @Viviana528,

Welcome to TPG Community!

We have located an account using your community details, but we'd like to make sure that we got the right one.

Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community