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Internet light doesn’t come up on the modem

Level 2

I got a message from TPG that I can start using my internet connection . However after setting up the modem received internet light doesn’t turn up on that. 

Can this be fixed . Tried calling up customer care however it never let me connect with an agent.

i neen my internet connection to be fixed at the earliest .


Hi @Ashavij01,


Welcome to TPG Community!

We have located the account using your community details. We'd like to make sure that the equipment is properly set up.


Are you able to check by following the set up guide on this community article?


NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide


We'll wait for your response. Thank you.


Hi @Ashavij01, we have checked the status of your connection and it shows up and running now. If you need further assistance, please let us know. Thank you.