TPG Community

Ask, answer and talk about our products

Internet light is not turning on

Highlighted
Level 1c
Hi there

I have plugged in my new modem for NBN connection however the internet light is still not turning on(DSL light is on). Attached a photo for your reference.

Please advise the next step.

Thanks
1 REPLY 1
Moderator

Hi @jubaidashahi,
 

Welcome to the community!
 

We are sad to know that you're having issue with your service. We are able to locate your account using your community details using your community details and ran an initial test. Result shows a possible line fault causing the service not to work.
 

We'd like to arrange a call from one of our
Technicians for real-time test and investigation. Feel free to PM me your best contact number and preferred time.
 

In case you need a reference:
 

How do I private message (PM) in the community

 

Cheers!