Welcome to the community!
We are sad to know that you're having issue with your service. We are able to locate your account using your community details using your community details and ran an initial test. Result shows a possible line fault causing the service not to work.
We'd like to arrange a call from one of our
Technicians for real-time test and investigation. Feel free to PM me your best contact number and preferred time.
In case you need a reference: