Internet very slow

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Level 1a
Hi, I’m apply moving home via my account for my nbn, but it’s seems very slow to open the website. sometime searching without anything. Can anyone check for me. Thanks
3 REPLIES 3
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Moderator

Hi @linsing52 

 

 

 

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  

 

 

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Moderator

Hi @linsing52 

    Checked your details, you are on a basic plan, maximum upload is 1Mb and download is 12Mb

  Also please tell me the location of the router? 

Is it in the Garage? 

Thanks 
Rajen 

 

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Level 1a
Hi RajenS, it’s same plan as my previous home but internet very slow compare I’m moving to this house. It’s happened website always searching or redirection. Location at 7/200 kameruka st, Calamvale 4116. The router is in living room. Thanks.