Level 2

Hi all. I have received the modem but did not receive the NCD, may I ask is it send separate? Also, my installation status is still progressing which is already four days, may I ask how long it takes please? Thank you!


Hi @Lyhei0502 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.


To send a PM, please refer to this link: How do I private message (PM) in the community 


Hi @Lyhei0502 ,


Upon checking, your address is classified by NBN Co. as Service Class 32, which means that it's NBN Fibre to the Curb (FTTC) serviceable and an NBN technician is required to connect the line outside and install the Network Connection Device (NCD).


Our Provisioning Team managed to book an NBN technician for Friday, 13 August 2021, 1:00 PM - 5:00 PM to complete the installation of your service.


You will receive further updates through email once the install is completed. Let us know should you have further queries.