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Low speed and constant disconnects

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Level 1a
I have the 100mbps plan.
My real speeds currently are .300kb to 1.2mbs instead of the posted 87.5mbps evening speed as advertised on this website.
I am currently 2 hours on hold with tpg and still waiting so i thought i would post here.
I have factory reset my router and reconfigured with normal speeds lasting 15 minutes at most. I replaced all cables to NBN box to no avail.
My connection drops constantly over the last 3 days and I'm sick of paying for a service I'm not happy with.
This will be the final straw if it cannot be resolved and i will be forced to back out from my agreement with tpg.
1 REPLY 1
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards