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Making promises and never deliver

Level 2
Contacted tpg and told them I moved address. Spoke to a lady and she scheduled me a date of installation, told me to stay home between 1pm-5pm. Had to skip work for it.
And to no surprise, of course this so-called technician never showed up. What do I expect? No follow-up made by either tpg or nbn side. What am I paying you guys for?
I should blame myself for trusting tpg and their nbn installation.
Frustrating beyond believe. I can't comprehend how service industry standard in Australia has fallen so low.

Hi Erikk


My apologies if you are not able to reach our support people.

My records shows that your service is rescheduled due to NBN delays on the installation.

We will reminder you as the date is closer


Thanks for your patience