Modem Delivery

Level 1

Hi TPG team!


I am writing regarding the delivery of my modem, which has not happened. The technitians have been at my place today for the intallation, but I have not received my modem yet.

Could someone please organize the delivery and inform ETA?


Thank you.



Hi @heloisa07,

Welcome to the community!

We're able to locate your account using your Community Details and we've seen that you have been in contact with one of our Account Specialists and advised on how to Pick up the modem/router on the nearest post office.

Latest log on file shows that your service is now working using our supplied modem/router, let us know should you require further assistance.