Modem Delivery

[lena]

Hi there, we upgraded to NBN100 about 1.5 weeks ago and at the time, our modem had broke and the consultant posted out another one for us. 

We have still not received anything and are paying for the highest plan with no internet. Can anyone please advise when this will be sent and what has been the hold up? I live in metro Melbourne.

Lena

[David_M]

Hi @lena 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M · Accepted solution]

Hi @lena 

I have escalated this to our modem request team for followup.

It doesnt appear to have been shipped yet.

We will get it out ASAP and shipping to metro areas is normally 1-2 business days.

Thanks,

[lena]

Thanks so much David.

It arrived today and we are all connected

Lena

[David_M]

Sensational! Glad it worked out quickly.