Modem Delivery

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lena
Level 2

Hi there, we upgraded to NBN100 about 1.5 weeks ago and at the time, our modem had broke and the consultant posted out another one for us. 

 

We have still not received anything and are paying for the highest plan with no internet. Can anyone please advise when this will be sent and what has been the hold up? I live in metro Melbourne.

 

Lena

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Accepted Solutions
David_M
Moderator

Hi @lena 

 

I have escalated this to our modem request team for followup.

It doesnt appear to have been shipped yet.

We will get it out ASAP and shipping to metro areas is normally 1-2 business days.

 

Thanks,

View solution in original post

4 REPLIES 4
David_M
Moderator

Hi @lena 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

David_M
Moderator

Hi @lena 

 

I have escalated this to our modem request team for followup.

It doesnt appear to have been shipped yet.

We will get it out ASAP and shipping to metro areas is normally 1-2 business days.

 

Thanks,

View solution in original post

lena
Level 2

Thanks so much David.

 

It arrived today and we are all connected Smiley Happy

 

Lena

David_M
Moderator

Sensational! Glad it worked out quickly.