Modem NBN no Wifi

Level 2

Hi, I upgraded my contract to NBN. Today, I set up the NCD & Modem but there is no Wifi. I've tried to reset the Modem but still no wifi. My A/C No.: xxxxxxx. Please help to solve this issue for me. Thanks.


Hi @phamtiendung ,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


We have located the account using the info you have provided and it appears that your service is now up and running.


Should you need any assistance, feel free to message us. Cheers!