Hi @Allendowd86 ,
Welcome to the community!
Thanks for raising this to us, I would love to help and get to the bottom of this. To better understand what is causing dropouts on the service, shoot me a private message with your account details (Username/Customer ID) together with the address on file.
My NBN connection cuts in and out and is very weak/non existent in some areas of the room that the modem is in.