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Modem received but no NBN Connection Box.

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Level 1a

Hi, I have received my modem and I have also received a text message today saying "Reminder: Your NBN service is awaiting activation. Please connect and switch on your NBN equipment".

 

I have only been in my place 3 months and there is no NBN connection box here (that I can find). I don't know if the tennants before me had NBN and took the connection box with them?

 

How do I organise delivery and installation of the NBN connection box please?

 

Thanks.

2 REPLIES 2
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Moderator

Hi @becbrad42linda 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @becbrad42linda 

 

Thanks for your PM. I have requested for our provisioning Team to investigate and contact you back later on today with an update.

 

Regards,

Karl