Modem received but no NBN Connection Box.

[becbrad42linda]

Hi, I have received my modem and I have also received a text message today saying "Reminder: Your NBN service is awaiting activation. Please connect and switch on your NBN equipment".

I have only been in my place 3 months and there is no NBN connection box here (that I can find). I don't know if the tennants before me had NBN and took the connection box with them?

How do I organise delivery and installation of the NBN connection box please?

Thanks.

[KarlB]

Hi @becbrad42linda 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @becbrad42linda 

Thanks for your PM. I have requested for our provisioning Team to investigate and contact you back later on today with an update.

Regards,

Karl