TPG Community

Get online support

Moving Home - Schedule Date

Level 1b

Hi,

 

I'll be moving home on the 1st of May, and I'd like to swap my current ADSL connection to NBN50. I had a look at the online application for moving hoime and it does not allow me to choose the date to have the connection moved. I don't want TPG to cancel my current connect now, but on the 1st of May.

 

Would that be possible? Also what are your delivery timres for the NBN modem?

 

Thanks.

 

Pierre

2 REPLIES 2
Level 2

You have to email relocation@tpg.com.au to discuss. But probably don't bother. I did that two weeks in advance for a 2nd April move and I'm still waiting for my connection to the new house. Because everyone is working from home they're so far behind it'll be June before they get around to moving it over anyway.

Level 1b

Thanks for the advice

 

Will try emailing them