Hi TPG Team,
I have raised a request for urgent NBN/TPG installation - moving home to my new address at Marsden Park. Ever since that request on 1/04 I have not hear back any updates. No Chat people or assistance on phone. Diverted me for 2 hours and advised me 3 days ago that a senior escalation manager will contact me within 24 to 48 hours. I wonder if that would be 24+48 hours = 72 hours that has also passed with no one has any information.
If TPG is working from home I can appriciate if they are really WORKING for customers? I wonder who would be calling me and when? I wonder when TPG will get me NBN Technician as they have already deducted $300 development charges when I first raised a request!
Is TPG working at all even from home?
If you can't book a technician who can book and if you can't connect let me know so that I can search for other option.
Highly unprofessional approach and no communication what so ever.
Would like to get my voice heard- hope someone connects me to right channel.
