Moving Home

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Level 2
Hey I just moved to new location having confirmed that NBN is active at my new location.
I had nbn box at my old location
But there is no nbn box at my new location just a wan socket on the wall
There is no nbn signal on the modem as well. I dont know if i am missing out on something. I tried connecting it several times but doesnt work at all.
I need internet for my uni reason.
Any help would be appreciated
I have included the image below
2 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator

Hi 

as per our conversation, 

I understand  NTD in basement need patching 

 

please check your PM I send ticket number 

our engineering team will get back to solve this issue ASAP 

 

 

View solution in original post

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Level 2
My internet is fully working now,
Thank you guys

View solution in original post

7 REPLIES 7
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Moderator

Hi

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

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Level 2
Username :timsina57
Phone: 0452355684
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Moderator

Hi  

 

looking at your account now 

Thanks 

Highlighted
Moderator

Hi 

 

Someone will call you in 15min  

 

Rajen 

Highlighted
Moderator

Hi 

as per our conversation, 

I understand  NTD in basement need patching 

 

please check your PM I send ticket number 

our engineering team will get back to solve this issue ASAP 

 

 

View solution in original post

Highlighted
Level 2
My internet is fully working now,
Thank you guys

View solution in original post

Highlighted
Moderator

Hi,
glad to hear, our troubleshoot worked

I can see you online now.

20min avg. speed: download 1Kbits/s, upload 3Kbits/s
Connected at: 2020-04-14 19:00:45

 

Thanks 

Rajen