NBN Activation overdue

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Level 1b

I received my equipment, received an SMS to plug in both, so I did last Friday (24 April 2020), but 3 days later I still do not have a solid "Internet" light on my modem/router.  When I check my installation status it says "Your installation is progressing. We’re working hard on getting the service available for you. We'll keep you posted on the progress!"

 

I thought activation was supposed to happen in 24 hours.  How long will it take for my account to be activated?

1 REPLY 1
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Moderator

Hi @mblake2,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Kind regards,

Karl