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NBN Box not connected to NBN

Level 2

Hey there,


I recently moved and received an NBN connection box to install at my new unit.

I have connected it all up and connected up my BYOB modem from the previous place and the NBN box doesn't seem to be connecting.

Power light is on, down and upstream are flashing and Connection has no light on. It's been a day now.

I've reset my modem, the connection box, switched cables, and unfortunately I don't have a phone working to be able to call.


Hi @julianemmettvu ,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community