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NBN Connection Stability and Packet loss

Level 1a

Have had TPG NBN for around 2 months now. It was great at the start with good constistency but now it's all over the place. Some days ill have 20% packet loss most of the day or my ping will be around 100-200. Was wondering if there was a solution to this. Originally I had NBN100 and it had great consistency but the lines in our area are unable to reach the speeds so was downgraded to NBN50 where everything just become unconsistent. 

 

NBN is FTTN

1 REPLY 1
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Moderator

Hi @shaunhack,

 

Welcome to the community!

 

Thanks for raising this to us we'd like to confirm if the latency issue occurs on specific website/application or game, if so. Please run a ping test and post the test result on this thread.

 

To better understand the situation, we'd like to get your account details (Username/Customer ID together with the address on file).

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!